Reach your customer's screen in seconds.
Linkriva gives your support team one place to call, chat, see the customer's screen and fix the problem directly — on Windows computers and Android phones alike.
Everything support needs, in one session
No juggling a phone call, a screen-share tool and a ticket system. Your technician opens the customer and does all three from the same screen.
Live screen sharing
See exactly what the customer sees, the moment they approve it. No downloads for them to figure out.
Remote control
Take over the keyboard and mouse on a Windows PC, or tap and swipe on an Android phone — always with the customer's explicit consent.
In-app voice calls
Ring the customer inside the app and talk while you work. Their phone rings even when the app is closed.
Live chat
Send links, codes and instructions in writing, so nothing is lost over a noisy phone line.
Tickets, queues & SLA
Every request tracked from open to resolved, assigned to a technician or a team, with response deadlines you can measure.
Session recording
Record a session for training or for proof of what was done, and download it when you need it.
Teams and ownership
Each technician sees only the customers assigned to them. Managers see the whole company. Nobody sees another company at all.
Arabic and English
The technician console, the customer portal and the mobile app are all fully translated, right-to-left included.
Three steps, no training required
The customer connects once
They install your app or open the portal and enter the code you give them. That pairing lasts — they never have to do it again.
Your technician calls them
One click rings the customer's device — even if the app is closed and the phone is locked. They tap Answer.
You see it and fix it
Talk, view their screen, take control if they allow it, and close the ticket — without ever sending someone on site.
Install Linkriva on your phone
Your technician can call you, chat, and — on Android — see your screen when you allow it. Scan the code with your phone's camera.
Google Play
App Store
Built for the people on both ends of the call
Your technicians get a full web console. Your customers get something simple enough that they never call you about the support tool itself.
- Technician console — runs in any browser, nothing to install
- Customer portal — submit and follow requests on the web
- Android app — on Google Play, with calls, chat and screen share
- Windows agent — a small download for desktop support
- iOS app — in preparation
Multi-company
Run many client companies side by side. Each is sealed off from the others.
Simple sign-in
A company code and a username. No corporate VPN, no certificates.
Works on tight networks
Media relays over standard secure ports, so restrictive office and mobile networks still connect.
Notes and history
Private technician notes and a full history of every session on the customer's record.
Sell Linkriva as your own support service
Resellers get their own dashboard, create and manage their own client companies, and set their own prices. We bill you per technician; what you charge your customers is entirely yours to decide.
Your own dashboard
See only your companies, their technician counts and what each one owes you.
Your prices, your margin
Set a price per technician for each customer. The difference from your cost is your margin.
Invoicing built in
Monthly invoices are calculated from real technician numbers, and you record payments as they arrive.
You own the relationship
Your customers are yours. We never contact them and never see their sessions.
Access your customers can see and stop
Remote support means reaching into somebody's device, so consent is not a checkbox we hide. Nothing starts without the customer accepting it, and they can end it at any moment.
- Screen sharing and control begin only when the customer accepts
- Encrypted connections throughout, in transit end to end
- Each company's data is isolated at the database level, not just in the interface
- Servers and data hosted in the European Union
- Session recordings are kept for a limited period, then deleted
Who Linkriva is for
- IT support and managed service providers
- Software companies supporting their own users
- Retail and point-of-sale networks
- Telecom and internet providers
- Any team whose customers say “it isn't working”
Tell us what your support team is struggling with
We will show you the platform on a real call — the same way your technicians would use it with a customer.
Already a customer?
Technicians sign in to the console; customers use the portal.